Privacy Policy

1. Who We Are

Omaruru Game Lodge is a lodge located in Namibia. We respect your privacy and are committed to protecting your personal information.

Contact details:

2. Information We Collect

When you make a booking through our online booking system, we collect personal information such as your name, email address, telephone number, booking dates and reservation details.

3. How We Use Your Information

We use your information to manage and confirm bookings, communicate with guests, arrange payments and provide our services. We do not use your personal information for marketing purposes.

4. Sharing of Information

Omaruru Game Lodge does not sell or share customers’ personal information with third parties for marketing or other independent purposes.

Bookings made through third-party platforms, such as Booking.com, are subject to that platform’s own privacy policy and data-handling practices. We are not responsible for, and cannot confirm, how Booking.com uses information collected through its platform.

5. Payment Security

We offer the following payment methods:

  1. Online payments: Facilitated by TERN STAY LTD (Company Registration No. 11766943).
  2. Direct bank transfer: Guests may pay directly by bank transfer.
  3. Credit card at the lodge: Guests may pay by credit card at the lodge.

Online and card payments are handled through the relevant payment service providers. Omaruru Game Lodge does not store full credit card details on its own systems.

6. Data Protection and Retention

We take reasonable steps to protect personal information against unauthorised access, loss or misuse.

Information is retained only for as long as necessary to manage bookings, provide our services and meet applicable legal and accounting requirements.

7. Your Privacy Rights

You may contact us to request access to your personal information, ask for corrections or request deletion where legally permitted.

For privacy-related enquiries, please email reservations@omarurugamelodge.com.

8. Cookies

Our website may use cookies to support website functionality and improve your browsing experience. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website